UV Health+ Program

Maple is a healthcare platform that provides a fast and convenient access to doctors and mental health therapists online by text, audio, or video, along with other well-being support. Simply log in and request a visit to be matched with a provider. You can access a mental health therapist on demand in under 12 hours or schedule an appointment.

Visit www.getmaple.ca/uv-insurance and add your certificate number and your date of birth. If you already have a Maple account, click on Sign In in the top right corner of the page to link your coverage to your existing account.

You can access Maple on your smartphone, tablet, or computer. If you have an iOS or Android device, download the Maple mobile app.

To view your coverage, log in to your Maple account and click on the UV Insurance coverage tab.

To ensure that your coverage with UV Insurance is linked to your account, please register at www.getmaple.ca/ uv-insurance. If you are prompted for a payment, it’s likely because you registered directly through Maple’s public website. Moreover, a payment will be required if you exceed the capped number of visits, though you may continue to use these services in that case. Once logged in, you can view your coverage details by clicking on the UV Insurance tab on your main dashboard.

If your dependent is under age 18, add their information under the Patient Profiles tab in your account. You can then request care on their behalf. For dependents 18 and over, go to the UV Insurance tab and send them an e-mail invitation to create their own account.

Yes, be sure to select your current location when seeking services to ensure you receive treatment aligned with the care guidelines for that province.

The general practitioners on Maple are experts in the medical field, located across Canada. They include family physicians, emergency physicians, and nurse practitioners, all licensed to practise in Canada.

Maple is available in both English and French. You can change the language from your account settings.

Maple’s licensed general practitioners specialize in family medicine and emergency medicine across Canada. They can treat a variety of issues virtually, such as cold symptoms, infections, chronic diseases, skin problems, and sexual health concerns. During your consultation, you can expect to discuss your medical history and your symptoms with the general practitioner. At their discretion, they may provide medical advice, prescriptions, medical certificates, requests for lab tests, imaging requests, referrals to specialists, and more. Please note that Maple is not intended to replace the care of a family physician.

Yes, your personal health information is kept private on Maple. When you use services, your session is protected by a comprehensive security infrastructure and strict data
policies. You always have control over your personal data. For more information, please read Maple’s privacy policy (getmaple.ca/en/privacy-policy).

Yes, at the discretion of your treating general practitioner. If you receive a prescription, you can choose to pick it up at any pharmacy in Canada or have it delivered to your doorstep within 1 to 2 business days.

Yes, at the discretion of your treating general practitioner. Secure electronic forms are generated on Maple and can be printed and taken to any local laboratory or non-hospital imaging centre. Results will be uploaded on your Maple medical record, and follow-ups can be done virtually on Maple or with your family physician.

Yes, at their discretion, general practitioners on Maple can refer you to local specialists. After your consultation on Maple, you will be informed of the specialist to whom you were referred, and can proceed with the specialist visit in your region.

Maple is not intended for medical emergencies. If you believe you are experiencing an emergency, please call 911 or visit your nearest emergency room.

Maple is not intended to replace the care of a family physician. The platform can be useful for people who do not have a family physician, as well as for those who do have one, but are unable to access them for managing primary care issues that arise.

As with in-person visits, all medical decisions are at the discretion of each individual provider. If the physician determines that the symptoms and medical history require an in-person evaluation to safely treat the patient, they may recommend in-person care.

Yes. In Quebec, when a physician is conducting a virtual consultation with a patient, they are not permitted to recommend a visit to the emergency room or hospital, request a consultation with a specialized physician or refer the patient to a walk-in clinic for an examination without first arranging for a face-to-face consult through an established referral system. To comply with this regulation established by the Collège des médecins du Québec (CMQ), Maple has implemented a referral program for in-person care. Specifically, they partner with the private clinics ELNA Medical and ExcelleMD to offer patients requiring in-person care the chance to book an appointment at an available private medical clinic.

The steps in the referral process for in-person care are:

1. If the symptoms and medical history require an in-person consultation, the physician will provide the patient with a Recommendation for Care for an in-person appointment.
2. Following the consultation, once the Recommendation for Care has been obtained, the patient will be able to reach out to a Maple navigator who will assist them in booking a consultation at a clinic.
3. The clinic will then contact the patient directly to confirm the details of their appointment and indicate any associated fees.

No. Maple selects the next available physician to start your consultation as soon as possible.

Yes, each patient has a secure virtual medical record on Maple. This records data from each interaction on the platform (which can be shared directly with your family doctor) and allows patients to add their own medical data, such as pre-existing conditions, surgeries, vaccinations, medications, and more.

Les psychothérapeutes de Maple possèdent un diplôme ou une certification spécialisée dans leur domaine. [À traduire]

Maple therapists can assist with a variety of issues, such as managing anxiety, exploring depression or low moods, discussing relationship challenges, addressing work stress, navigating life changes, enhancing focus, performance and motivation, and exploring grief or loss.

Yes, you can request a specific psychotherapist when requesting a psychotherapy visit through Maple.

To request a consultation with one of Maple’s psychotherapists, log in to your account and click on the Get Started icon.

1. In-person consultations will be conducted outside the Maple platform by a non-affiliated physician. As a result, the in-person consultation and associated medical record will not appear in the patient’s Maple account.
2. ELNA and ExcelleMD are networks of private clinics. A fee will be charged to the patient for consultations at any ELNA or ExcelleMD clinic.
3. At any time, a patient can choose where they would like the to have the in-person consultation conducted (e.g., at their family doctor’s office or a public walk-in clinic). Maple’s team of navigators will confirm the patient’s preferences and can assist them in making an in-person appointment at a partner clinic if they wish to access private care.
4. There will be no additional cost to the employer, UV Insurance, for employee access to Care Referrals and coordination of in-person appointments.

Your Maple account will remain active even if you are no longer covered by UV Insurance. If you do not have coverage, you will be asked for payment when you request a consultation.

The minimum age requirement to request a consultation with a psychotherapist through Maple is 14 years old.