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Frequently Asked Questions—Advisor Space

Frequently Asked Questions—Advisor Space

Find the answers to your questions here!

Investment

For any annuity rating, please send your request to the Investment department: [email protected]

The illustration of an annuity is guaranteed for a 30-day period.

The following information is required:

  • Annuity type (life annuity or annuity certain)
  • Desired monthly or annual payment amount
  • Account type (non-registered or registered)
  • Gender of the annuitant
  • Date of birth1
  • Expected date of receipt of funds
  • Date of first scheduled payment2
  • Payment frequency: annual or monthly
  • Garantee period, if applicable3
  • If life annuity, survivor annuity percentage
  • If survivorship benefit, date of birth and gender of partner

1 We do not offer annuities to clients age 90 or older.

2 Payment of the annuity must begin within 365 days of the subscription.

3 For registered guaranteed annuity (from a RRSP or LIRA), payments must be made until the annuitant reaches age 90, at a minimum.

Upon the annuitant’s death, UV Insurance must receive the following documents in order to pay the benefit:

  • Claimant’s Statement Death Claim
  • Death certificate issued by government authorities or proof of death issued by the funeral home
  • New application, in the case of a spousal rollover

UV Insurance reserves the right to request additional documents, such as the will and probate, if necessary.

Documents must be sent by email to the Investment department: [email protected]

Surrender Payment

 The completed form must be signed by the client. Funds are issued by cheque or direct deposit, provided the form is accompanied by a specimen cheque in the account holder’s name.

Cash Value Request

 Surrender Penalties

1-Year Uniflex to 5-Year Uniflex 10-Year Step-Up Uniflex 10-Year Uniflex
Surrenderable at any time, with penalty if surrender is requested before the maturity date. Surrenderable only on the anniversary of the certificate, without penalty. Surrenderable at any time, with penalty if surrender is requested before the maturity date.

Summary of our investment products

Instructions for surrender or requests for penalty calculations must be sent by email to the Investment department: [email protected]

No annuity may be surrendered after the effective date of the annuity.

Market Index Uniflex+ was removed from our range of investment products on June 7, 2024. UV Insurance no longer accepts new deposits in this product. All outstanding issues maintain their contractual terms and conditions. Clients will receive a competitive renewal offer at the end of the 6-year term, in another UV Insurance product.

Market Index Uniflex is a product that cannot be surrendered before maturity.

Summary of Market Index Uniflex

Summary of Returns by Issue

Shares Breakdown by Issue

The advisor’s instructions are accepted by email for the following transactions:

Pre-authorized debit (PAD)
  • Termination of a PAD
  • Reactivation of a PAD when a PAD agreement has already been signed
Renewal
  • Instructions for renewing a certificate that is about to expire
  • Instructions for renewing a certificate that is expired
Portfolio rate
  • Request to apply the portfolio rate
Automatic conversion
  • Termination of automatic transfers from the DIA to the following products: 1-Year Uniflex to 5-Year Uniflex, 10-Year Step-Up Uniflex, or 10-Year Uniflex.
  • Reactivation of automatic transfers from the DIA to the following products: 1-Year Uniflex to 5-Year Uniflex, 10-Year Step-Up Uniflex, or 10-Year Uniflex.
Payment from a RRIF
  • Change in the amount paid
  • Change of withdrawal date
  • Change in frequency of payment (annual or monthly)

Instructions must be sent by email to the Investment department: [email protected]

The rates in effect are published on the UV Insurance website and are subject to change without prior notice.

For a special quotation of $1,000,000, please reach out to the Investment department: [email protected].

Rates in effect

  • Uniflex 1 to 5 years is a savings and disbursement product.
  • 10-Year Step-Up Uniflex and 10-year Uniflex are accumulation-only products and are not available as RRIFs or LIFs.
1-Year Uniflex to 5-Year Uniflex 10-Year Step-Up Uniflex
and 10-year Uniflex
Life Annuity or Annuity Certain
  • Non-registered account
  • RRSP
  • LIRA
  • TSFA
  • RRIF
  • LIF
  • Non-registered account
  • RRSP
  • LIRA
  • TSFA
  • Non-registered account
  • RRSP
  • LIRA

 
Important notes

  • The FHSA (first home savings account) is not offered by UV Insurance.
  • For RRIFs (registered retirement income fund), UV Insurance does not offer the temporary income option for people under the age of 55.
  • Since 10-Year Step-Up Uniflex and 10-year Uniflexare accumulation-only products, the age limit for the issue or renewal of a certificate is set at 61 for RRSPs and LIRAs.

For 10-Year Step-Up Uniflex and 10-year Uniflex , no conversion to a RRIF or LIF is possible before maturity within the same product. For conversion before maturity, 10-Year Step-Up Uniflex can be surrendered without fees on the anniversary date of the certificate and converted to a RRIF or LIF in a new certificate with 1-Year Uniflex to 5-Year Uniflex. For 10-year Uniflex , a surrender with penalty is required before converting to a RRIF or LIF under a new 1-Year Uniflex to 5-Year Uniflex certificate.

The daily interest account (DIA) is mainly used as a transitional account. The interest rate is 0.25%. It is used for amounts received pending instructions or matured certificates pending instructions. Interest is calculated on the account balance at the end of each day and credited on the contract anniversary date.

The application is the contract. No additional documents are sent when a GIC or annuity contract is purchased, except for the transaction confirmation. The advisor must therefore make sure that they have given their client the complete application.

The application must be completed each time a new account is opened.

If a client already has an investment contract with UV Insurance, the additional deposit form can be used.

Non-registered account, RRSP, LIRA, RRIF, LIF

Application

Additional Deposit Form

TFSA Account

Application

Additional Deposit Form

Minimum Deposit—GIC
A minimum deposit of $500 is required.

Minimum Deposit—Annuity
A minimum deposit of $10,000 is required to purchase an annuity.

 Types of Deposits
A deposit must be made by PAD or by cheque. It is not possible to make a deposit by bank transfer. A single PAD may be requested in an investment application for an initial or additional deposit in the Pre-authorized Debit Authorization section.

 Specimen Cheque for PAD Deposits
For an initial deposit or following an account change, a specimen cheque made out to the account owner is required. A specimen cheque is not required for additional deposits from the same bank account.

 Deadline for a PAD
Once the required documents have been received and the request has been processed, the bank requires 2 business days to complete the transaction. 

Deadline for Issuing the Certificate Following the PAD
To ensure that funds are available, an administrative delay of 3 business days may be required before the investment certificate is issued following receipt of the PAD. At the end of this deadline, the certificate will be issued retroactively to the date on which the compliant documents were received or the funds were made available (if they were unavailable upon receipt). Interest will accrue from that date.

The portfolio rate is determined by applying an interest rate based on the total assets held by all residents at the same address, regardless of the type of plan. Therefore, the interest rate is calculated based on the total amount of contracts in effect, rather than on each contract individually.

For example, if a client invests $75,000 in a TFSA and already holds $150,000 in RRSPs, their total assets would be considered $225,000. We will then apply the portfolio rate for the $200,000 to $499,999 bracket to the new $75,000 certificate.

This method allows clients to benefit from more advantageous interest rates by consolidating their investments with UV Insurance. It’s a great way to build client loyalty by offering more attractive terms!

To apply the portfolio rate, simply submit the request and list the clients’ names along with the corresponding contracts for calculation in the investment application’s Notes box at the end of section 6.

A rate guarantee allows clients to secure an interest rate in advance if they are concerned about a potential decrease, since a GIC certificate is issued at the rate in effect on the date UV Insurance’s head office receives the funds. We offer a rate guarantee under certain conditions. Please refer to page 2 of the designated form for details on the terms and conditions.

Agreement to Guarantee Interest Rate

Preferably, the client should provide UV Insurance with instructions before the renewal.

Unless notified otherwise before the maturity date, the certificate will automatically renew for the same term at the rate in effect on the renewal date. However, the client has ten business days after the renewal to provide instructions at no additional cost. After this period, changes are no longer possible and the client’s instructions may result in surrender penalties.

Group Insurance

The questions on the disability medical form cannot be changed. However, some insurers may add corporate branding to each form. Submission instructions can be added to the form.

The CLHIA will collect feedback on the form from stakeholders – gathered over a period of time (2-3 years) and updated at one time.

EMRs would be updated with the new CLHIA-branded disability medical form only. Physicians would provide the completed form to the patient who is responsible for submitting it to their insurer.

We encourage unions to adopt the form. However, this may not be possible for all union plans right away.

We recognize that it will take time for all companies who sponsor plans to transition to the new form.

Companies who sponsor plans will be removing previous forms from their websites and will provide directions to their employees on how to access the new disability medical form.

This form is the medical form used to initiate a claim. Additional medical information may be requested at various stages throughout the claim process

If a patient has brought the CLHIA disability medical form to a physician, and that form has been submitted to an insurer, the insurer will accept that form.