We sincerely apologize that wait times have been longer than usual since the acquisition of the BMO portfolio. Please know that we are working hard to improve the situation. Help us expedite your email or voice mail request by detailing your contact information, contract number and your question. Rest assured that our team will respond as soon as possible.

For BMO contracts, we will not be able to produce full duplicates. However, we can send you a document summarizing your policy and its coverages, upon your written request. Note that a $15 fee will apply. You can complete the Request for contract summary form.

Visit our Forms section to fill out the appropriate form. You can also use the chat tool and consult the Frequently Asked Questions section. Completed forms must have your handwritten signature or certified electronic signature and be returned to us by email or mail at the address below.

Any pending claims will be taken over by UV Insurance. We will contact you if additional information is required, so there is no need to contact us. In order to avoid additional processing times, please do not send multiple requests.

There are two options, depending on your banking institution: UV Insurance or The Union Life Mutual Insurance Company will appear on your statement.

To protect confidentiality, only the policy owner can obtain information or request changes.

If you have a mandate (power of attorney): contact us to have it added to the file. Once the mandate is verified, you will be able to manage the contract.

If you do not have a mandate: complete one of our online forms and have it signed by the policy owner to authorize the request.

Yes, the pre-authorized debit process remains unchanged. If you already had an existing PAD agreement, no action is required on your part.

• Please note that, effective from the date of the informational letter you received, all direct debits previously scheduled for the 29th, 30th, and 31st of the month will be postponed to the 1st of the following month.

Sign up to pay your premiums by pre-authorized debits by filling out the Pre-Authorized Debit Form.

If you choose to pay your premiums through your financial institution’s digital banking platform, simply change the supplier name to UV Assurance Canada or UV Insurance Canada. Use your 9-character contract number, which appears on your premium notice, as your reference number.

Cheques made payable to BMO Insurance for the months of May and June 2026 will be honoured as issued. For the following months, please issue new cheques payable to UV Insurance and mail them to the address below.

P.O. Box 696
Drummondville, Quebec J2B 6W9

Yes, if you were already paying your premiums with a credit card, nothing will change in that regard. No action is required on your part. However, please be sure to let us know if you get a new card!

Yes, the Air Miles program will continue under the same conditions, and your points will be transferred automatically.

Yes, the customized medical assistance services included in your coverage will continue to be provided.

Yes, these services will continue to be provided.